Tactile SmartOps is our Information Technology Operations Management (ITOM) solution. Providing a complete monitoring platform across hybrid environments such as on premises VMware, Kubernetes, Microsoft Azure, Amazon Web Services (AWS) and Google Cloud Platform (GCP).
Using agent-less or agents for specific systems the solution monitors not only the infrastructure, but the business services they provide. Allowing you to see the health of not only the components but the customer business services and how they are impacted by component failures.
The solution also provides robust notification mechanisms without the cost of additional services such as Pager Duty, using a variety of channels to notify the correct person at the correct time.
Utilising Artificial Intelligence (AI) and Machine Learning (ML) the solution identify the root cause and will reduce the number of additional alerts from infrastructure being effected by a down stream component failure, reducing the noise and focusing on where work should be focused.
Fast To Deploy
You can install Tactile SmartOps utilising a central collection component which feeds event data and metrics to the SaaS platform for analysis, root cause diagnosis and notification.
Why Tactile SmartOps?
Your business is reliant on ever more complex and dynamic business systems, to ensure you provide the right level of service from these business systems you need to know the health of the individual components, how there components effect the integrity of the complete business system when they fail.
Get a better view of your entire IT environment, the health of it and be notified when it becomes sick. A clearer understanding of the systems and how they fit together with the ability to automate some remediation is key.
Simple To Manage
With a single central platform to monitor and manage your infrastructure from anywhere you can take control of your infrastructure and deliver better service to your customers.
Why Did We Create Tactile SmartOps?
Our customers are working with ever more complex systems, these are expanding into hybrid systems utilising public cloud services, they are struggling with limited resources and too little time. The ability to monitor your entire infrastructure with a single solution, provide alerts and notify engineers with root cause analysis, allows for these organisations to utilise generalist technical resources without specific skills and experience to deal with more issues in a shorter time.
Some organisations are looking to bolster their resources with additional operations capabilities delivered as a service, we have developed Tactile SmartOps Plus to deal with this.
Quick Response
With the ability to schedule engineers and specify specific skills the notifications go the right engineer who can deal with the issue, day or night.